Havertys new vision, mission, and values statements give the company a compass to align themselves and make business decisions, while providing employees, stakeholders, and customers a better lens with which to view the business.
We partner with some of the country’s biggest brands, mid-sized companies, and nonprofits to drive results. From transformative initiatives to specific program and product optimizations, we work alongside our clients to solve their most complex challenges. We are proud to showcase a cross-section of our work— including large-scale, complex, global projects and smaller or more discrete projects and initiatives.
Our client needed a sophisticated solution for providing mobile customers with no-cost streaming for live content. We facilitated and resolved key issues related to architectural pinch points, testing roadblocks, and operational support challenges.
Our client needed an efficient way to rapidly assess and determine the viability, cost, and complexity of various technology and development projects.
We partnered with our client, one of the world’s largest integrated producers of polymers and fibers, to conduct a body of customer research and ensure their people, time, and investment were directed in the right area.
Our client had challenges with inflexibility when it came to changing needs. We delivered a comprehensive plan for the development and delivery of changes that would effectively “Change The Machine.”
We delivered a user journey map that allowed this self-care website to be built around real customer needs.
Our work demonstrated the viability of the software factory process and its ability to produce high-quality software on a consistent and predictable basis.
We were called in to develop and implement a comprehensive telemedicine installation plan, successfully launch an eConsult pilot, and create a road map for future implementations.
Few things in the wireless space are as important as being first to market. Our client strove to be first with an innovative Wi-Fi call feature. The client successfully introduced the wi-fi call feature, a major win for the client and their device partner.
A leading regional natural gas provider sought to improve their employee engagement to achieve their goal of customer excellence. We helped them develop engaging employee work sessions, along with a comprehensive Customer Journey Map, and strategic roadmap.
A large innovation company leveraged our expertise to implement process documentation and design that mitigated risk associated with undocumented institutional knowledge from their team members.
To differentiate themselves, our client needed to innovate. And fast. We helped them rapidly develop, deploy, and support a new cloud-based wireless messaging platform that offers consumers unparallelled access to their wireless messages.
To improve this globally-recognized company’s product launches, we turned to Customer Experience. An engagement strategy built across operations reduced complexity in launch execution, thus paving the way for a consistent launch experience.
Our client encountered concerning and growing numbers of calls regarding unintentional exposure by children to liquid nicotine. As a result, they felt a need and a responsibility to push for language and labeling that would alert parents and children to this risk.
The creation of a Customer Experience Measurement Model equips a large technology company to make better decisions regarding relationships with their customers.
Through improved content governance, content relevance, content usability, and content workflow, we helped this large community college dramatically improve their digital experience, both for website users and internal teams.
Like many nonprofits, our client sought new approaches for funding, operational best practices, staffing, and strategic planning. To help move them along, they appointed their lead Strong-Bridge consultant to the interim Executive Director position.
After being acquired, our client was asked to close down their financial reporting window. We helped identify a critical path to focus improvements, and established processes that would make them successful long term.
By implementing critical processes, we helped this global smartphone OEM gain visibility into the launch status of various devices. We also established a roadmap, stood up a dashboard, and trained key product teams.
We helped this wireless carrier build a stronger and more robust customer-oriented strategy for social and online chat, aligned with the company’s greater digital customer service efforts.
By implementing a large IT and process implementation, this retailer was able to standardize all their locations’ ordering and product delivery, which dramatically improved product visibility.
By developing strategies, tactics, and a pragmatic roadmap we helped this retailer close competitive gaps and establish best practices in ecommerce and customer experience design.
We worked closely with client executives to smoothly launch a new refurbished device program, which called for a multi-departmental approach on an aggressive schedule.
By carefully crafting processes and a go-to-market strategy our client successfully broke ground on a new segment, launching a new online-based insurance product for small businesses.
By laser-focusing on the customer, we helped this healthcare insurer create a customer experience framework that fundamentally shifted the organization’s consideration for the customer journey.
Through a strategic billing system overhaul, our telecom client was able to grow their service offering, provide better customer service, and stabilize their technical system.
We helped this healthcare software client determine and implement a new engagement model and a set of processes that dramatically improved the working relationship with their most dominant customer.
By assessing this Fortune 500 retail company’s customer feedback program, we identified key methods to improve their system, in turn providing valuable insights for improving the brand experience.
After our healthcare software client completed a key acquisition, we helped establish process to successfully migrate new customers to their platform— on time and ahead of a critical ICD-10 deadline.
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