Danyel is an experienced customer experience leader and Certified Customer Experience Professional (CCXP), helping guide enterprise-wide teams in the technology, healthcare, and insurance industries for more than 16 years. Her approach is dedicated to customer experience—working with organizations to build strategies and frameworks that put the customer squarely at the center. She is passionate about helping her clients crack the status quo to meet the needs of their customers in new ways and engaging employees along the way to foster a customer-centric culture. When she’s not creating customer excellence, you’re likely to find Danyel with her family, volunteering with her kids’ activities, or finding ways to enjoy the outdoors in the sunshine.

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